FAQ
Have a question about finding the right genuine spare parts or high-quality lubricants for your vehicle? You're in the right place. At GE-Trading, we're committed to providing you with not only the best products but also the best service. This FAQ page is designed to give you quick, clear answers to our most common inquiries regarding product authenticity, ordering, shipping, and technical details.
Can't find the answer you're looking for? Don't hesitate to contact our expert team for personalized assistance. call: +20 100 3454918
General Questions
We offer a wide range of products from leading brands such as Bosch, Gates, Abro, North69 and much more.
Yes, we are located in 5A Mobarak Street off Asmaa Fahmy Ard El Golf. Shop # 5
Deliveries are from one to three working days. Special arrangements for same day delivery may be available in certain cases
We accept payment in Cash, Credit Card, debit cards and e-Wallets. For the customers buying from the shop, we provide installments trough Valu and Aman
We provide on month warranty on our parts and 15 days free return.
Technical Questions
You may visit autodoc.co.uk and select your vehicle and get the part number of the part. If not, you may ask us and we will be happy to help you. You may also check the owner manual.
Mineral Oil:
• Source: Derived from crude oil, refined to remove impurities.
• Molecular Structure: Less uniform molecular structure.
• Performance: Provides basic lubrication and protection.
• Viscosity: Can break down at high temperatures, leading to increased viscosity and reduced engine performance.
• Cost: Generally more affordable.
Synthetic Oil:
• Source: Manufactured in a laboratory using advanced chemical processes.
• Molecular Structure: More uniform molecular structure, resulting in consistent performance.
• Performance: Offers superior lubrication, protection, and performance, especially in extreme conditions.
• Viscosity: Maintains consistent viscosity across a wider temperature range.
• Cost: Typically more expensive than mineral oil.
Depending on the kind of oil you are using. For synthetic, about 10,000 KM and semi synthetic about 7000Km and for mineral about 5000KM
Customer Support Questions
You may call +20 100 3454918
We are open Monday to Saturday from 9am to 9 pm
You may ask us for the AWB and we will provide it to you.